Renewproof

Notice templates

Plain-English email templates for the three notices UK subscribers are owed from 1 January 2027. Each line maps to the content the law requires. Replace the fields in double braces with your own data, and check the wording with your adviser.

Renewal reminder notice

When: Within the reminder window you state at sign-up, before the last day to cancel. DMCCA s.258–259; Sch.23 paras 30–39; draft SCRs reg 34

Subject: Reminder: your {{product}} subscription renews on {{renewal_date}}

Your {{product}} subscription will renew automatically and you will be charged unless you cancel.

Renewal date: {{renewal_date}}
Amount you will be charged: {{renewal_amount}}
Your previous renewal payment: {{previous_amount}}
{{#if increase}}This is {{increase}} more than your previous payment.{{/if}}

After that, you will be charged {{further_amount}} every {{frequency}}.
{{#if further_increase}}This is {{further_increase}} more than you paid each {{frequency}} since your last renewal.{{/if}}
If you do not cancel before {{renewal_date}}, the minimum you will pay is {{minimum_total}}.
Your next renewal after this one: {{next_renewal_date}}

To avoid this payment, cancel by {{cancel_by_date}}:
{{cancel_url}}
Questions: {{contact}}
  • Keep these details together and more prominent than anything else in the email (s.259(1)–(2)).
  • The subject line should make the purpose obvious (reg 34(2)(b)).
  • Annual and longer gaps need a second, earlier reminder with the same content (s.259(6)).

Renewal cooling-off notice

When: On the day a trial converts to paid, or an annual plan renews, or as soon as reasonably practicable after. DMCCA s.266; draft SCRs reg 36

Subject: You have 14 days to cancel your {{product}} subscription

Your {{product}} subscription is continuing.

You have the right to cancel it without giving a reason and without penalty.
This right starts on {{period_start}} and ends on {{period_end}}.

How to cancel: {{cancel_url}}, or reply to this email saying you want to cancel.

If you cancel during this period, we will refund {{refund_rule}}.
Your refund may be reduced by {{diminish_reason}}.
We will refund you within 14 days of your cancellation, to the payment method you used.
  • Send this separately from any other message (s.266(3)(b)). No promotions in the same email.
  • For goods, say whether the customer must return them and, if they cannot be posted, the likely return cost (reg 36).
  • If you sell services, state the proportionate deduction; see the refund calculator.

End-of-contract confirmation

When: Within 24 hours of an online cancellation; within 3 working days otherwise. DMCCA s.261; draft SCRs reg 35

Subject: Confirmed: your {{product}} subscription ends on {{end_date}}

We have received your request.

Your {{product}} subscription {{#if cancelled}}was cancelled on {{end_date}}{{else}}will end on {{end_date}}{{/if}}.
You will not be charged again.
{{#if refund}}We will refund {{refund_amount}} to your {{payment_method}} by {{refund_by}}.{{/if}}
  • The end date must be the most prominent information in the message (reg 35(2)(a)).
  • Refund any overpayment (s.261(2)).

Templates reflect DMCCA 2024 and the draft Regulations and guidance as of 5 November 2026. They are a starting point, not legal advice.